Return Policy
At Crafts & Rugs, we are committed to ensuring customer satisfaction. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with our transparent return policy. Please read the information below carefully to understand the conditions and steps to follow when returning a product.
- Return Period:
- You have 14 days from the receipt of your order to initiate the return process.
- Return Conditions:
- The product must be in its original, unused, and undamaged condition.
- Original labels must be attached to the product.
- Returns must be accompanied by the receipt or proof of purchase
- Return Process:
- Contact our customer service via email at contact@craftsandrugs.com or by phone at +212 6 25 64 00 77 to inform us of your intention to return the product.
- Our team will provide you with a return number and detailed instructions on how to send back the product.
- Return Fees:
- Return fees are the responsibility of the customer, except in cases of manufacturing defects or errors on our part
- Inspection and Refund:
- Once we receive the returned product, our team will conduct an inspection.
- If the product meets the return conditions, we will issue a refund within 30 days via the same payment method used during the purchase.
- Exceptions:
- Customized or modified products cannot be returned, except in the case of manufacturing defects.
- Sale or clearance items are generally considered final sales unless otherwise stated.
- Customer Service:
- Our customer service team is available to address any questions and concerns related to returns. Feel free to contact us at contact@craftsandrugs.com or via WhatsApp at +2126 25 64 00 77
We appreciate your trust in Crafts & Rugs, and we strive to ensure a positive shopping experience. Thank you for being part of our community.
Sincerely,
The Crafts & Rugs Team