General Questions:
Q1: What products do you offer at Crafts & Rugs?
A1: Crafts & Rugs offers a curated selection of Moroccan handmade rugs, Bohemian crafts, and Zellige tables. Our collection reflects the rich cultural heritage and artistry of Morocco.
Q2: Are your products handmade?
A2: Yes, all our products, including rugs, bohemian crafts, and Zellige tables, are meticulously handcrafted by skilled Moroccan artisans.We take pride in the authenticity and uniqueness of eachpiece.
Q3: How can I place an order?
A3: Ordering from Crafts & Rugs is easy! Simply browse our online store at www.craftsandrugs.com, add your desired items to the cart, and follow the secure checkout process.
Rug-Specific Questions:
Q4: What materials are used in your handmade rugs?
A4: Our rugs are crafted from high-quality, natural materials such as wool and cotton. Each rug is woven with precision, ensuring durability and a luxurious feel.
Q5: Do you offer custom sizing for rugs?
A5: Yes, we understand that every space is unique. Contact our customer support team, and we'll behappy to discuss custom sizing options for your rug.
Q6: How do I care for my Moroccan rug?
A6: To maintain the beauty of your rug, we recommend regular vacuuming and occasional professional cleaning. Avoid exposure to direct sunlight for extended periods to prevent color fading.
Straw Bag - Specific Questions:
Q7: Are y our straw bags environmentally friendly?
A7: Absolutely! Our straw bags are crafted from sustainably sourced materials, making them an eco-conscious choice. We believe in offering fashion that aligns with environmental responsibility
Q8: Can I use the straw bags for everyday activities?
A8: Certainly! Our straw bags are versatile and designed for everyday use. From beach outings to citystrolls, they add a touch of bohemian charm to any occasion
Q9: How can I clean my straw bag?
A9: Gently spot clean your straw bag using a soft cloth or sponge dampened with mild soap andwater. Allow it to air dry completely before using it again.
Zellige Table - Specific Questions:
Q10: What is Zellige?
A10: Zellige is a traditional Moroccan mosaic art form characterized by intricate geometric patterns.Our Zellige tables feature handcrafted mosaic designs on tabletops, adding a touch of Moroccanelegance to your space
Q11: Are the Zellige tables suitable for outdoo r use?
A11: While Zellige tables can enhance outdoor spaces, we recommend placing them in covered areasto protect the intricate mosaic work from harsh weather conditions.
Q12: Can I customize the design of a Zellige table?
A12: Yes, we offer limited customization options for our Zellige tables. Contact our team to discussyour preferences, and we'll work with you to create a unique piece.
Ordering and Shipping:
Q13: How can I track my order?
A13: Once your order is shipped, you will receive a tracking number via email. Use this number totrack the status and estimated delivery date of your shipment
Q14: Do you offer international shipping?
A14: Yes, we do offer international shipping. Shipping costs and delivery times may vary dependingon the destination. Please refer to our shipping information or contact our support team for details.
Returns and Exchanges:
Q15: What is your return policy?
A15: We want you to be completely satisfied with your purchase. If for any reason you're not, weaccept returns within 14 days of delivery. Please refer to our Return Policy for detailedinstructions.
Q16: How do I initiate a return or exchange?
A16: To initiate a return or exchange, please contact our customer support team at contact@craftsandrugs.com. We'll guide you through the process and address any questions you may have.
Contact Us:
Q17: How can I get in touch with Crafts & Rugs?
A17: You can reach our customer support team via email at contact@craftsandrugs.com.We are here to assist you with any inquiries, concerns, or assistance you may need.